{"id":12507,"date":"2025-04-10T09:01:39","date_gmt":"2025-04-10T08:01:39","guid":{"rendered":"https:\/\/fei-online.com\/?p=12507"},"modified":"2025-04-08T09:10:59","modified_gmt":"2025-04-08T08:10:59","slug":"kerry-unveils-new-customer-engagement-center-in-commerce-california","status":"publish","type":"post","link":"https:\/\/fei-online.com\/kerry-unveils-new-customer-engagement-center-in-commerce-california\/","title":{"rendered":"Kerry unveils new Customer Engagement Center in Commerce, California"},"content":{"rendered":"
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Kerry unveils new Customer Engagement Center in Commerce, California<\/h1>\/ in E-News<\/a>, Industry News<\/a> <\/span><\/span><\/header>\n<\/div><\/section>
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Global taste and nutrition leader launches innovative co-creation space with enhanced R&D capabilities, AI-powered concepting tools and specialised portfolio for emerging food and beverage manufacturers.<\/strong><\/p>\n

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\"Kerry<\/h3>\n

Enhanced technical capabilities<\/strong><\/h3>\n

The newly renovated center will serve as a co-creation hub where food and beverage manufacturers can work directly with Kerry\u2019s technical experts or independently within the space. The facility brings Kerry\u2019s global technologies into a localised setting, facilitating rapid development and refinement of products.<\/p>\n

\u201cThis new space in Commerce is designed to facilitate R&D collaboration, speed up innovation cycles, and allow customers to work directly with our technical experts or independently in the space,\u201d said John Cahalane, Kerry North America President and CEO.<\/p>\n

Visitors to the opening event experienced Kerry\u2019s technologies through product showcases, technical demonstrations and insight presentations. The event highlighted Kerry\u2019s industry partnerships, including collaboration with Cafe Feminino, which supports coffee farmers globally.<\/p>\n

AI-powered innovation tools<\/strong><\/h3>\n

A significant technological addition to the facility is Kerry Kalaido<\/em>, an AI-powered concepting tool underpinned by proprietary data. This system aims to accelerate traditional concept ideation and development processes, potentially reducing time-to-market for new products.<\/p>\n

The AI system represents part of Kerry\u2019s strategy to compress development cycles for food and beverage companies, particularly important in California\u2019s competitive market environment.<\/p>\n

Specialised portfolio for emerging manufacturers<\/strong><\/h3>\n

The centre launch coincided with the introduction of a new portfolio called \u201cTaste Alley\u201d, specifically developed to address challenges faced by emerging food and beverage companies. The portfolio tackles common barriers to market entry, including high minimum order quantities (MOQs) and extended material lead times.<\/p>\n

Cahalane noted: \u201cWe are constantly looking at ways to serve our customers better, so we look forward to offering our Taste Alley portfolio and Kerry Kalaido solution to ensure they can commercialise at speed in an evolving market.\u201d<\/p>\n

Community engagement component<\/strong><\/h3>\n

The facility opening also reflects Kerry\u2019s community investment strategy under its Beyond the Horizon sustainability initiative. The Commerce site receives a dedicated donation budget for local causes, and employees receive a paid volunteer day. Recent donations have supported nonprofit organisations assisting communities affected by wildfires in Los Angeles and surrounding areas.<\/p>\n